Consultation

Introduction

I have thirty-five years of international experience utilizing an analytical and client-participative methodology that consistently delivered sustainable performance improvements for clients in North America, Europe, and Asia, particularly in the financial and industrial sectors.

America’s Performance Problem

A landmark study published by the Bureau of Labor Statistics in April 2021 concluded that Corporate America is losing its competitive edge as lost productivity costs businesses approximately $787 billion annually. For further details, see “The U.S. productivity slowdown: an economy-wide and industry-level analysis.” Monthly Labor Review USBLS April 2021, by Shawn Sprague. This study, among others, highlights the same problem faced by Corporate America in a hypercompetitive world marketplace where foreign companies are leaner and more agile than their American competitors.

A landmark study published by the Bureau of Labor Statistics in April 2021 concluded that Corporate America is losing its competitive edge as lost productivity costs businesses approximately $787 billion annually. 

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Solution Opportunity

To overcome this performance problem will require a paradigm shift in management’s approach to organizational change. Corporations are complex, people-centric organizations that can only assimilate changes at the rate their workforces can accept and institutionalize the new work procedures into their daily routines. This adoption of change depends mainly on two powerful human emotions that influence human behavior. The first, trust, is central to our thought processes, influencing how we think and feel about our relationships with people and how they can affect our lives, particularly regarding work changes that could be perceived as detrimental to our status quo. Second to trust is fear, which determines whether we will cooperate and embrace change or resist and undermine change because we fear that changes to our work will negatively impact us. These two emotions influence an employee’s perception of management, coworkers, and their position within the organization. Consequently, the successful implementation of transformational change depends on how each employee believes the change initiative will affect them, influenced by their level of trust in management and whether they fear that change may threaten their position within the organization.
Successful change and transformative initiatives depend on management’s ability to reimagine their change strategy and methodology, recognizing the influence of the workplace environment on the organizational culture that greatly determines employee behavior and actions at work. Suppose management were to focus on curating a workplace environment that supports job security, expanded benefits, and work flexibility while encouraging employee participation and personal growth and development that reinforces aspirational human values like trust, integrity, transparency, ingenuity, creativity, collaboration, and equality over fear, toxic behavior, and distrust. In that case, management will have created a thriving workplace environment where employees welcome change and innovation, not fear or maliciously comply with change.
If this represents the employee mindset that you would like to curate for your organization then I would welcome a conversation where we could discuss achieving this goal and optimizing performance in your company.